The slider's admin area doesn't work

We will need to check if there are any JavaScript errors in the slider's admin area. JavaScript errors thrown by other scripts can break all the JavaScript functionality that follows on that page, including the slider. I would like to note that Slider PRO follows WordPress development best practices and is actively maintained to make sure it's bug free and works seamlessly. However, when something else (another plugin or theme) breaks in the site or doesn't follow WordPress best practices, it can affect the slider as well, as mentioned before. Most of the times it's possible to check where the problem comes from, and I will show you 2 methods. If you find the instructions below too complicated, please contact me instead.

First method

Please open the slider's admin area in Chrome or Safari. Then, press the F12 key if you're on Windows, and Option + Command + I if you're on Mac. Alternatively, you can right-click and select "Inspect element" on both systems. After the "Developer Tools" is opened, please click on the "Console" tab. There, you will be able to see all the errors and warnings that occur on the page. Some of them can be ignored, but others need to be addressed, especially if they are JavaScript errors.

On the left side you will see the error message and on the right side you will see the name/path of the script that contains the error (if the full path of the script is not displayed, please hover over the text and the full path should appear). By looking at the path of the script, you can identify the theme or plugin that causes the error. If the error comes from another theme or plugin and not Slider PRO, it's best to contact the developer of that theme/plugin directly, so he can fix the error. If you have difficulties interpreting the data from Console, please try the second method or contact me via the support center and I will be happy to assist you.

Second method

This method is very simple, but normally you would use it only if you can't find the problem using the first method.

What you need to do is temporarily deactivate the current theme and then the plugins one by one and test each time if the problem has disappeared. This way you can find which item causes the problem.

If you identify the problem as being caused by a theme or another plugin, it's best to contact the developer of that theme/plugin directly, so he can fix the problem. Most of the times the fix consists of making some code edits to the theme/plugin so that it follows WordPress development best practices. It's in the best interests of both the developer of the theme/plugin and its user that the theme/plugin follows best practices, because a theme/plugin that doesn't comply to best practices could cause even more problems in the future.

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk